General Privacy Policy
Welcome to Yoé & Co. Inc. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.yoeandco.com or purchase our products. By accessing or using our website, you consent to the practices described in this Privacy Policy. This is the privacy policy (“Privacy Policy”) that governs the official websites, including without limitation www.yoeandco.com, and all mobile focused websites (collectively the “Site”) for Yoe & Co. Inc (“Yoé & Co.”, “Yoe”, “Yoé”, “we”, “our” or “us”). In addition, the general privacy policy you will find a California and EU privacy policy within the last section of the general policy.
Information We Collect
When you visit our website, make a purchase, or sign up for our newsletter, we may collect personal information that you voluntarily provide to us. This includes your name, email address, phone number, shipping and billing address, IP address and payment information.
When you visit our website(s), we gather specific details about your device, your interactions with the site, and information necessary to process your purchases. Additionally, we may collect extra information if you contact us for any reason. In this Privacy Policy, any data relating to an identifiable individual (including the details below) is referred to as “Personal Information.” The following are categories of Personal Information we may collect from you:
We may automatically and passively collect certain information from you and your device whenever you visit, use, or interact with our website. This data includes:
- Internet Protocol (IP) address of the device accessing the site
- General location information
- Date, time, and duration of your visit
- Navigation path through the site
- Content preferences
- Browser and operating system details
- Global Unique Identifier (GUID)
- List of products viewed
- Time spent on specific products
- Errors encountered
- Crash reports (including system and crash details)
- Other similar data
To track this information, our site employs various technical methods, such as third-party JavaScript snippets, pixel tags, and web browser cookies.
When you sign up for an account, place an order, or interact with our site in other ways (e.g., submitting a review), you voluntarily provide us with Personal Information. We collect and use this information to authenticate your registration and deliver our services. This data may include:
- Name
- Mailing address
- Phone number
- Cell phone number (for calls and text messaging)
- Credit card information
- Email address
We use this information to fulfill our services and provide customer support related to the site.
You also provide Personal Information when you communicate with us, subscribe to our offerings, or engage with us in other ways. While providing this information is voluntary, it may be required to use or access some of our services. For instance, if you contact us via email or provide us with your email address, we may retain your email and associated information. This is entirely your choice, and you decide what information to share via email.
When you rate our products on the site, you grant us a perpetual, worldwide license to reproduce and publish that rating and any related information on the site and in all media, including paid media, now known, or hereafter devised.
Occasionally, we may enhance the information we collect from you with external records from third parties. This helps us serve you better, tailor our content to your preferences, and offer opportunities that may interest you.
We may engage third-party vendors to handle transactions and online payments, provide platforms for our services, and facilitate certain site functions. These vendors will collect transaction details, shipping information, payment details, and other personal data (such as purchase details, payment card information, email address, mobile phone number, and billing and shipping addresses) directly from you to process your purchases. They may also use cookies to gather information, track your activity, and for other purposes. These third-party vendors may collect, use, disclose, store, process, and transfer personally identifiable information when you interact with them through our services and site. Yoé & Co. is not responsible for, and assumes no liability for, the privacy practices and information collection and usage policies of these or any other third-party vendors. Review the privacy policies and other relevant policies of these third parties carefully. If you do not agree with the collection and use of this information by our third-party vendors, please abstain from using the online payment and ordering features and avoid using our services or visiting the site.
How We Use Your Information
- Services and Maintain the Site
- Personalize the Services
- Diagnose and Resolve Issues, and Provide Customer Support
- Evaluate and Develop New Features and Improvements
- Marketing and Promotional Activities
- Comply with Legal Obligations and Law Enforcement Requests, and to Handle Legal Claims
- Fulfill Contractual Obligations
- Business Planning, Reporting, Forecasting, and Statistical Analysis
- Process and Administer Payments
- Detect and Prevent Fraud
Sharing Your Information
We will not share your personal information that we have collected from you, with the exceptions below:
An external service provider to support the administration and delivery of our Services. These providers may process or access your Personal Information on our behalf, solely to perform services in compliance with this Privacy Policy. Our service providers may assist us with:
- Operating and maintaining our Services and Site through third-party platforms and software tools.
- Conducting content moderation and analytics.
- Running email and mobile (e.g., text) messaging and marketing campaigns, including sending promotional emails to site visitors interested in our products and services.
- Performing general marketing campaigns.
- Conducting service and marketing analytics.
- Processing payments and providing payment attribution for purchases.
- Offering technical and customer support.
Some service providers may also collect information directly from you (e.g., a payment processor may request billing and financial information) in accordance with their own privacy policies. Such providers do not share your financial details, like credit card numbers, with us, but they may share limited information related to your purchase, such as your zip or postal code.
We may share information about you with our business and promotional partners to further mutual interests. We may also use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
We use third parties to enhance our ability to identify visitors to our website. This service may involve sharing identifiers such as IP addresses, cookies, and hashed email addresses. This data helps us, and third parties, obtain more information about our visitors and reach out via other channels, like email or direct mail. You can opt out of this activity by emailing us at info@yoeandco.com with your email address, name, address, and phone number, and the subject line "OPT OUT".
We may disclose information about you to government or law enforcement officials or private parties if we believe it necessary or appropriate to:
- Respond to claims, legal processes (including subpoenas and warrants).
- Protect our property, rights, and safety, and that of third parties or the public.
- Investigate and stop any illegal, unethical, or legally actionable activity.
Your Personal Information may be considered a business asset. If we are acquired by a third party through a merger, acquisition, or asset sale, or if our assets are acquired in the event of bankruptcy, your Personal Information may be disclosed or transferred to the third-party acquirer.
We may engage vendors, agents, service providers, and affiliated entities to provide services to us. These third parties may access, receive, maintain, or process data on our behalf while providing their services.
Without your consent, we may access and disclose your information and communications if permitted or required by law, or to prevent or investigate suspected fraud or illegal activity that may expose us to legal liability.
You may opt out of receiving marketing emails from us by following the unsubscribe link in our emails. Please note that you may still receive transactional emails related to your purchases.
You have the right to access and correct your personal information. If you would like to review, update, or delete your information, please contact us at support@yoeandco.com.
Data Security
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records. Please contact us at support@yoeandco.com.
Changes to Our Privacy Policy
We may update this Privacy Policy occasionally to reflect the adjustments in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy. This policy has been updated as of September 1st 2024.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: support@yoeandco.com
Yoé & Co. Inc.
Address: 16850 Collins Ave #148, Sunny Isles, FL
Other Policies
View Our California Privacy Policy by clicking here.
View Our EU Privacy Policy by clicking here.