Shipping & Returns
At Yoé, we are committed to providing our customers with the highest quality, elevated skincare products. Your satisfaction is our top priority. Please review our return policy carefully to ensure a smooth experience.
We want to ensure that you are fully satisfied with your purchase. Therefore, we offer a 30-day return policy from the date you receive your item on both unopened, unused, or damaged products.
Return Eligibility for Unopened or Unused Products
- The item must be in the same condition as when you received it.
- It should be unopened or unused.
- It must be in its original packaging.
- A receipt or proof of purchase is required.
How to Initiate a Return
To begin the return process, please contact us at support@yoeandco.com. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us.
Important Note
Please ensure that you request a return authorization before sending any items back, as items returned without prior approval will not be accepted.
Conditions For Damaged or Defective Product Returns
We only accept returns under the following conditions:
- Defective Items: If you receive a product that is defective or has manufacturing issues.
- Damaged Items: If your product arrives damaged due to shipping and is unusable.
How to Initiate a Return
If you receive a defective or damaged product, please follow these steps to initiate a return:
- Contact Us: Notify us within 5 days of receiving your order. You can reach our customer service team at support@yoeandco.com or by filling out the contact form on our website on the contact us page.
- Provide Information: In your email or contact form submission, please include:
- Your order number.
- A detailed description of the defect or damage.
- Images of the defective or damaged product.
- Await Instructions: Our customer service team will review your request and give you instructions for the return process.
Return Process
If your return is approved, follow the instructions provided by our customer service team:
- Packaging: Securely package the item in its original packaging, if possible, to prevent further damage.
- Shipping: Use the return shipping label provided by Yoé & Co. Inc. to send the item back to us.
Refunds and Replacements
Once we receive and inspect the returned item, we will send you and email with either approval or rejection of your refund or replacement:
- Approved Returns: If approved, we will process your refund or send a replacement product within 7-10 business days.
- Refunds: Refunds will be issued to the original payment method. This may take some time to process.
- Replacements: Replacement products will be shipped to you at no additional cost.
Important Information
- Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns for opened or used products unless they are defective or damaged.
- Timely Inquiries: Return requests must be made within 5 days of receiving your order. Requests made after this period will not be accepted.
- Shipping Costs: Yoé & Co. Inc. will cover the return shipping costs for approved defective or damaged items.
Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at support@yoeandco.com. We are here to assist you and ensure your experience with Yoé & Co. is exceptional.
Yoé, More Than.
We appreciate your understanding and support.
